Everything you need to know about ordering from Build with Mayor — how delivery works, our returns policy, and the terms that apply to your purchase. Still stuck? Contact us, or message +234 703 989 8310 on WhatsApp.

Frequently Asked Questions

How do I place an order?

Browse the shop, add what you want to your cart, then go to checkout, fill in your delivery details and pay. You’ll get a confirmation email with your order number right away.

What payment methods do you accept?

Payments are handled securely by Paystack — debit and credit cards (Visa, Mastercard, Verve) and bank transfer. We never see or store your card details.

Do you deliver nationwide?

Yes. We deliver to every state in Nigeria.

How long does delivery take?

Orders are dispatched within 24–48 working hours of a confirmed payment. After that, expect 1–3 working days within Lagos and 3–7 working days for other states.

How much is delivery?

The delivery fee depends on your address. It’s calculated and shown at checkout before you pay — no surprises.

How do I track my order?

Use the Track Order page with your order number and the billing email you used at checkout.

Can I change or cancel my order?

Contact us within 12 hours of placing the order and we’ll do our best. Once an order has been dispatched it can’t be changed or cancelled — you can return it instead (see below).

What is your return policy?

You have 7 days from delivery to request a return on eligible items. Full details are in the Returns & Refunds section.

Is it safe to pay on your site?

Yes. Checkout runs through Paystack over an encrypted connection, and your payment information is never stored on our servers.

How do I reach support?

Call or WhatsApp +234 703 989 8310, or email info_rate@mayorofosu.com.ng. We reply Monday to Saturday.

Shipping & Delivery

  • Where we deliver: nationwide, to every state in Nigeria.
  • Dispatch: orders leave our store within 24–48 working hours of payment confirmation.
  • Transit time: roughly 1–3 working days within Lagos and 3–7 working days for other states. Timeframes are estimates, not guarantees, and can be longer during peak periods or bad weather.
  • Delivery fee: calculated by destination and shown at checkout before payment.
  • Courier: a delivery partner handles the last mile. You’ll receive a tracking reference by email or SMS once your parcel is on the way.
  • Receiving your order: please make sure someone is available at the address to receive and confirm the parcel.
  • Failed delivery: if a delivery can’t be completed (no one available, wrong or incomplete address), the courier will try again. Repeated failed attempts return the parcel to us, and re-shipping is chargeable.

Track your order any time on the Track Order page.

Returns & Refunds

We want you to be happy with your order. If something isn’t right, here’s how returns work.

  • Window: you have 7 days from the day you receive your order to request a return.
  • Condition: the item must be unused, in its original condition and packaging, with any tags still attached. Please have your order number ready as proof of purchase.
  • How to start a return: call or WhatsApp +234 703 989 8310, or email info_rate@mayorofosu.com.ng with your order number and the reason. We’ll confirm the return address and next steps.
  • Return shipping: the cost of returning an item is the customer’s responsibility, unless the item is faulty, damaged, or not what you ordered — in which case we cover it.
  • Refunds: once we receive and inspect the item, approved refunds are sent back to your original Paystack payment method. Allow 5–10 working days for it to reflect, depending on your bank.
  • Non-returnable items: personal-care and intimate items, pierced jewellery (e.g. earrings), gift cards, and clearance or final-sale items — unless they arrive faulty.
  • Damaged or wrong item: contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund, including any return cost.
  • Exchanges: subject to stock. If the item you want isn’t available, we’ll refund you instead.

Terms of Service

By using this website and placing an order, you agree to these terms. If you don’t agree with them, please don’t use the site.

Products, pricing and availability

We work hard to keep product descriptions, images and prices accurate, but errors can happen and stock isn’t guaranteed. Prices are in Nigerian Naira and include applicable taxes unless stated otherwise; delivery is added at checkout. We may change prices at any time before you order.

Orders

Your order is an offer to buy. Our confirmation email acknowledges that we’ve received it; the contract is formed only when we dispatch the item. We may decline or cancel an order — for example because of a pricing error, suspected fraud, or an address we can’t deliver to — and we’ll refund any payment already taken.

Payment

Payments are processed by Paystack. We do not store your card details. Orders are prepared for dispatch once payment is confirmed.

Delivery and returns

Delivery is as described in Shipping & Delivery and returns are as described in Returns & Refunds above. Estimated delivery times are not guaranteed.

Acceptable use

Please don’t misuse the site, attempt to disrupt it, or infringe our rights or those of others.

Intellectual property

The content, branding, product photography and design on this site belong to Build with Mayor or its licensors, and may not be copied or reused without written permission.

Liability

To the fullest extent permitted by law, our liability for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and any disputes are subject to the Nigerian courts.

Changes and contact

We may update these terms from time to time; the version shown on this page applies to your order. Questions? Reach us at +234 703 989 8310 or info_rate@mayorofosu.com.ng.